Part of the subject social dimensions is to have an individual/group report on either tools or models. This was done every week and every group or individual should provide 3 examples of either of the two. My group was to report on tools and my part of the report is presenting the tool CRM. CRM is also known as Customer Relationship Management. It is used to organize contacts of persons that you are in business with. It organizes schedules with different persons to prevent overlapping of schedules. It is also keeps record of the important things that you should know with the person you are transacting with.
This tool is very helpful most importantly in our office. If it is only present in our current system, our work will become more efficient and accurate. I hope someday this tool will be implemented in our office.
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